A team that knows what to do. Even at peak service.

Four weeks to work on productivity, organise your bar workflow and address recurring daily problems. Training adapted to your café, with practice and follow-up.

On-site in Santiago or online worldwide. In English or Spanish.

SIX DELIVERABLES FOR YOUR OPERATION

What stays with your café.

Bar workflow map

Roles, movements and handoffs, with up to three improvement priorities.

Shift checklists

Opening, service and closing adapted to your café, with owners and observable checks.

Daily issues protocol

How to detect, record and address operational problems, including when to call a technician.

Manager training plan

A seven-day guide to explaining, demonstrating, observing and giving feedback.

Three-metric scorecard

Baseline and final review: preparation time, remade drinks and checklist completion.

Continuity plan

Actions, owners and a review for the following 30 days.

8 live hours over 4 weeks.

01 · Diagnose

60 minutes online with the manager. We choose one priority problem and agree how to measure it.

02 · Organise and practise

First half of training: roles, order flow and service standards.

03 · Troubleshoot and train

Second half: everyday scenarios, communication and manager training.

04 · Review and sustain

60 minutes online to compare records and deliver the continuity plan.

Santiago · On-site

Two on-site sessions of 3 hours during weeks 2 and 3. Online diagnosis and final review of 1 hour each. Travel within Santiago’s urban area is included; the address is confirmed before booking.

Online · Worldwide

Four online sessions of 90 minutes during weeks 2 and 3. Diagnosis and final review of 1 hour each. Your team practises at its own bar with a camera and internet. Time-zone compatibility is confirmed before booking.

A clear scope.

The total programme price is CLP 1,490,000 for one café and up to six participants, including the manager. Both formats cost the same. Includes eight live hours, preparation of the six tools, one document revision and one batch of email questions per week for four weeks, answered within two Chilean business days.

Your café provides equipment, coffee, milk, other consumables and practice time between sessions. One manager must participate and follow through. Repairs, technical installation, equipment, SCA certification and recorded courses are not included. Additional cafés, larger groups or simultaneous translation require a separate proposal.

Sessions and materials use one language chosen by the team. For international payments, the price is in CLP; currency conversion and fees charged by your provider are not included.

EDGAR MONTIEL

Your training, directly with me.

I’m Edgar Montiel. I trained professionally as a language educator and brought my love of teaching into coffee. My experience spans roasting, quality control, training and café operations. I have taught workshops since 2015 and participated in the national barista championship at Expo Café Chile in 2019.

Explore my background ↗

Is it right for your team?

Designed for operating cafés with equipment available and a manager able to support implementation. If you have not opened yet or need training from scratch, we first discuss the most suitable next step.

Online and on-site have the same price because both include eight live hours, café-specific preparation, adapted tools and review. Online practice is divided into shorter sessions.

BARRA EN CONTROL

Tell me where your bar gets stuck.

Include your café name, city and country, participant count, language, format and recurring problem. We confirm fit, dates, payment, rescheduling and cancellation terms before you commit. An enquiry does not reserve a place or trigger a payment.

1,490,000 CLP · per team · up to 6 people · one café

Request a fit assessment ↗

The button opens your email app with a brief to complete. Review it and send it to emontielq@gmail.com.